Warehouse Manager

Description

Warehouse Manager - Charlotte, NC

What You'll Do:
You'll lead a team that moves fast, handles complexity, and delivers with excellence. As Warehouse Manager, you are responsible for guiding day-to-day operations in a high-volume distribution center serving two iconic quick service restaurant brands. If you're driven, organized, and ready to lead people -not just processes - you're in the right place.
About QCD:
Quality Custom Distribution (QCD) is the largest division of Golden State Foods (GSF), a global foodservice leader founded in 1947. Since launching in 2006, QCD has grown into a global leader in custom distribution, with operations across the U.S. Headquartered in Frisco, Texas, we deliver to some of the most iconic brands in the industry.
We invest in people because we believe opportunity is what you make of it. When you show up consistently, work with integrity, and lead by example, there's room to grow. Just ask some of our leaders - many started as warehouse workers and grew into the roles they hold today. At QCD, where you start is just the beginning.

JOB SUMMARY: Manages all activities related to the distribution center's warehousing operations, including inventory management, ensuring that QCD and GSF objectives for efficiency, economy, quality and productivity are met or exceeded.
ESSENTIAL FUNCTIONS:

1. Plans, implements and monitors the day-to-day operations for the DC's warehousing function, including analyzing operating data and reports, determining manpower needs and monitoring adherence to standards to ensure business plan objectives are met or exceeded. (25%)
2. Manages assigned staff, including involvement in the recruitment and selection process of new employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (25%)
3. Periodically audits operational procedures and programs related to shipping and receiving and implements necessary improvements to achieve expectations for availability, storage, sanitation and security of inventory. (20%)
4. Develops, audits and controls department budget and ensures that operational costs are within plan. Manages the purchase and/or leasing and maintenance of all material handling equipment to achieve safety, longevity and efficiency objectives. (10%)
5. Ensures compliance with all customer, governmental and Company directives and policies and ensures the preparation and distribution of all relevant reports and quality analyses summaries. (10%)
6. Communicates with Division management and employees and provides relevant reports and analyses to ensure appropriate decision-making. Conducts analyses on special project assignments. (10%)
7. Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY
Supervises, through subordinate management, approximately 45-50 associates, including hourly staff. Manages projects with significant financial and strategic impact. May manage various external vendors.

PERFORMANCE CATEGORIES

• Productivity/quality standards
• Cases per man hour
• Delivery reliability
• Budget
• Cost containment
• Teamwork within the department and across departments
• Project assignment standards
• Customer satisfaction
• External relationships and compliance with regulatory agencies
• Employee development to meet GSF's projected near- and mid-term objectives
• Recruitment and retention of workforce to meet GSF's diversity objectives
• Safety of employees
• Safety of facility and warehouse equipment
• Teamwork within the department and across departments

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

Education/Certification:
Bachelors' degree in business administration or related field from an accredited university or college or equivalent experience preferred.

Experience:
7 years of progressively responsible experience in warehousing operations involving multi-temperature environment with receiving, inventory control and shipping and 3 to 5 years of supervisory experience.

Food service experience a plus.

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• Storage and shipment of food or allied products. (E)
• Computerized inventory control systems. (E)
• Warehouse racking systems/processes (E)
• Management/supervisory concepts and techniques (E)
• Project management concepts and techniques (E)
• Relevant safety policies, practices and procedures (E)
• Regulatory policies and procedures, including OSHA, AIB, HACCP, and DOT (J)
• Forklift and palletjacks (J)
• Budgetary concepts and procedures (J)
• PC word processing/spreadsheet software (J)
• AS400 computer system (B)

Skill and ability to:

• Serve as a team member, facilitator and/or leader as the team role warrants
• Lead a diverse workforce of approximately 50 employees in a 24 hour/7 day per week operation
• Manage and motivate employees in a team-based environment
• Interpret warehouse operations anomalies and identify appropriate solutions
• Prepare a variety of comprehensive administrative and technical documents and reports
• Prepare and deliver presentations to management, customers, regulatory agencies and other representatives of external organizations
• Assist in developing capital improvement cost/benefit analyses and subsequent forms
• Use various logistics and analytical PC-based software programs
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with GSF's Values and Creed

The Schedule & Setting:

• Full-time, on-site management role in a temperature-controlled warehouse
• Supports a 24/7 operation with flexibility required for evenings, weekends, and holidays as needed
• Leads a large-scale warehouse team focused on safety, reliability, and service

Pay & Benefits:

• Weekly pay (every Friday)
• Health, dental, and vision benefits available after 30 days
• 401(k), paid holidays, vacation, and more
• Company-provided uniforms and work shoes

Why Join Us:
We're not just in the business of distribution - we're in the business of development. More than 67% of our team has been with us for 3+ years, and that's no accident. We recognize hustle, reward consistency, and promote from within. When you show up and put in the work, we've got your back. And when you're ready to lead, we're ready to support.
At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do too.
We also believe in diverse perspectives and are committed to creating an inclusive workplace where every person can thrive - respected, supported, and empowered. Diversity, in every form, strengthens our teams and our communities. These same commitments extend beyond our doors and into the neighborhoods we serve.

Equal Opportunity Employer
We're proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive workplace where every person can thrive - respected, supported, and empowered. We believe diversity, in every form, strengthens our team and our communities.