The Vice President of Field Operations is a responsible for delivering profitable growth aligned with our long-term strategy through excellence and alignment in agency distribution, underwriting, policy operations, and marketing, while delivering our customer value proposition. This role plays a critical part driving field performance by balancing profitable growth to support achievement of our long-term aspiration, enhancing operational efficiency, and leading modernization initiatives to improve overall efficiency and effectiveness.
Must be able to work a minimum of 3 days in the office located in Seattle, WA
Areas of Responsibilities:
- Lead and evolve core field operations including agency management, distribution operations, underwriting, policy operations, and delivery of our customer value proposition, aligning to support profitable growth and operational excellence.
- Drive profitable premium growth by optimizing field-facing programs, balanced underwriting, improving agent performance, and aligning operations with company strategy.
- Build and maintain strong, trust-based relationships with internal partners, agency partners, brokers, and distribution stakeholders to foster loyalty and drive growth.
- Work closely with Product Management, Data Analytics, IT, Claims, and Customer Service to ensure field initiatives support profitable growth, rate adequacy, and strategic market development.
- Translate operational data and field insights into actionable improvements in product offerings, underwriting execution, marketing and distribution management, pricing strategy, and delivery of our customer value proposition.
- Oversee all aspects of underwriting and policy operations, including risk selection, catastrophe management, alignment with reinsurance appetite, and overall efficiency of operation.
- Oversee all aspects of the agency channel, including recruiting, onboarding, performance management, and compensation structures.
- Oversee the development of incentive programs, events, and communications that enhance agency relationships and field momentum for profitable growth.
- Enhance field support infrastructure to help agents succeed through tools, training, incentives, and communication strategies.
- Optimize agency productivity and retention; take proactive measures to address performance gaps and cultivate top-performers.
- Contribute to strategic planning efforts that guide long-term operational investment and scalability.
- Serve as a key liaison between field operations and partner teams-ensuring alignment, transparency, and responsiveness to partner needs.
- Actively collaborate with executive leadership to promote shared priorities across underwriting, distribution, claims, product, customer experience, and IT.
- Other duties as assigned.
Compensation details: 00 Yearly Salary
PIfdd5-
