Technician

Key Elements and Essential Tasks

• Management of critical alarms related to building mechanical infrastructure, fire, and life safety, through Building Automation Systems

• Responsible for tracking, escalating, and communicating incidents with potential for business disruption through established channels and protocols

• Assist field operations with troubleshooting equipment utilizing building automation system information, evaluating trend data, and performing overrides

• Assist in coordinating building shutdown activities through building automation system and notifications to stakeholders

• Validate approval of vendor activity prior to work beginning

• Perform pro-active virtual tours of all facility systems for proper operation

• Receive, generate and process work orders in designated syste m and dispatch technicians and follow up as appropriate

• Manage, maintain and issue required shift reports

• Familiar with Building Automation Systems and their functionality

• Customer service focused

• Any and all other duties and tasks assigned

MINIMUM REQUIREMENTS

• High School diploma or GED equivalent

• Preferred degree/education in technology related field from accredited university/college

• Strong knowledge of computer applications including Word and Excel

• Excellent written and verbal communication skills

• Ability to consistently develop accurate periodic reports, under client defined critical deadlines

• Time management, multi-tasking, and organization skills with strong attention to detail

• Self-starter and must be able to work in a fast paced, high-volume environment

• Shifts vary to include both nights and weekends, availability is required

• Preferred, but not required , experience in Building automation systems

• Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions and take corrective action as required

• Understanding of technology, software applications and computer systems

• C ustomer focus and customer service skills

• Strong Interpersonal skills

• Ability to remain calm during stressful or emergent situations