SVP Business Services

Partners 1st Federal Credit Union will provide U with a competitive salary, paid illness, personal time, vacation, holidays, medical/dental/vision/life insurance, generous 401(k) retirement plan with company matches, tuition reimbursement, weekly pay, and a professional and fun office working environment.

Are U willing to provide our members with your enthusiasm for service, integrity to become their trusted financial partner, create and support quality teamwork among staff and able to apply your knowledge, skills and experience with member service and problem solving to accomplish important and meaningful work.

This position is for U if you are are a strategic thinker with strong leadership and decision making skills, enjoy collaboration and innovation, and are able to work at our Directors Row location, Fort Wayne, IN, full-time, 40 hrs/wk, with a schedule of:

Mon-Fri: 8:00am-5:00pm

There can be some flexibility with the schedule, as far as daily schedule, if needed.

Role

This pivotal leadership role will shape the strategic direction of our commercial lending operations, driving innovation, growth, and profitability while upholding our commitment to exceptional member service and community impact. The ideal candidate will need a proven track record of transformative leadership, deep industry expertise, and a passion for fostering economic development in the communities we serve. By leveraging strategic insights and cultivating strong relationships, the SVP Business Services will position the credit union as a trusted partner for businesses and a leader in the regional financial landscape.

Major Duties and Responsibilities

20% Lead, mentor, and develop a high-performing team of commercial lending professionals, including loan processing, treasury management and/or operations managers and officers, fostering a culture of excellence and collaboration. May manage a team of credit analyst.

20% Oversee credit risk assessment processes, ensure robust underwriting standards, and implement strategies to mitigate portfolio risks. Ensure all commercial lending activities comply with federal and state regulations, as well as industry best practices.

20% Develop and implement the credit union's commercial lending strategy to achieve growth objectives, aligning with the mission and financial goals. Manage the overall commercial loan portfolio, ensuring profitability, credit quality, and compliance with regulatory and internal policies.

20% Drive expansion of the commercial lending portfolio by identifying market opportunities, building strategic partnerships, and enhancing client relationships.

10% Serve as a primary point of contact for high-value commercial clients, providing customized financial solutions and maintaining strong relationships. Act as a visible leader in the community, representing the credit union at industry and civic events to strengthen its reputation and local presence.

5% Work closely with other senior executives, including those in retail banking, risk management, and finance, to align commercial lending with broader credit union objectives.

5% Assists the EVP, and ultimately the Board, with the development of the Credit Union's Strategic Plan, action plan and corresponding annual budget. Attends and participates in the Board of Director meetings and internal leadership meetings as designated by the EVP. Ensures that the EVP is kept fully informed on the conditions and operational concerns related to Lending including relevant factors that may influence or impact performance. Supplies advice and assistance to the EVP and other operational units within the organization. Serves as a member of the Asset/Liability Committee.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

This role requires behaviors and actions that reflect the credit union's culture, mission, and core values through exceptional service that supports both employees and members. A strong commitment to service excellence and member-focused solutions is essential to the success of this position and the credit union.

Knowledge and Skills

Experience

Five to ten years of similar or related experience with a deep expertise in commercial lending, credit analysis, and portfolio management. Proven ability to develop and execute strategic business plans.

Education/Certifications/Licenses

A Bacehlors degree.

Interpersonal Skills

The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

Other Skills

Proven leadership capabilities including effective interpersonal skills. Effective at organizational and planning skills to guide projects from concept to completion. Strong supervisory, technology, compliance, leadership, written and verbal communication skills. Must have in-depth understanding of and ability to interpret regulations affecting multiple programs of the credit union.

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. This position has the ability to do work remotely. Must follow remote work agreement.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

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