Description:
This position is an on-site position located in Loris, SC. No remote work is available. Relocation assistance may be available for the right candidate. No sponsorship available. Founded in 2008, DMA Industries, LLC (DMA) has rapidly grown into a trusted supplier within the North American automotive parts aftermarket. DMA fosters a dynamic, performance-driven work culture that reflects an entrepreneurial spirit, emphasizes teamwork and collaboration, and upholds an unwavering commitment to ethical standards. Position Overview: The Strategic Account Manager (SAM) is responsible for overseeing and growing DMA's most critical customer partnerships. This role requires a deep understanding of customer needs, cross-functional collaboration, and strategic business planning to deliver consistent value, drive revenue, and ensure long-term customer satisfaction. Reporting to the VP of Strategic Account Sales, the SAM serves as the primary liaison between DMA and assigned strategic accounts-proactively managing relationships, leading internal alignment, and ensuring successful execution of customer-specific initiatives.
Key Responsibilities: 1. Strategic Account Planning & Execution:- Develop and maintain comprehensive account business plans for assigned customers that align with growth objectives and sales targets.
- Identify opportunities for expanding product lines, increasing sales, and improving account performance.
- Lead DMA's engagement in customer line reviews, product launches, and promotional planning.
- Leverage industry knowledge and customer insight to drive strategic initiatives and anticipate future needs.
- Ensure DMA processes are aligned with the customer's internal operations and expectations.
2. Relationship Management:- Establish and nurture strong, long-term relationships with key decision-makers and influencers across multiple levels and departments within each account.
- Represent DMA's brand and value proposition in a professional and consultative manner through consistent, high-touch customer engagement.
- Plan, coordinate, and attend regular customer visits, including field meetings at client locations and tours at DMA's manufacturing facilities when applicable.
3. Cross-Functional Leadership & Internal Alignment:- Serve as the internal advocate for assigned accounts, ensuring timely collaboration across departments including product development, supply chain, operations, and marketing.
- Project-manage ongoing customer initiatives, maintaining timelines, responsibilities, and clear communication through internal meetings and status updates.
- Ensure DMA teams are aligned and accountable to customer expectations and deliverables.
4. Sales & Service Execution:- Resolve customer concerns related to service, delivery, pricing, or other issues by working across departments to drive timely and lasting resolutions.
- Manage and hold third-party rep agencies (if applicable) accountable for performance and customer service standards related to assigned accounts.
- Provide ongoing updates to the customer regarding product availability, promotions, new items, and program performance.
- Ensure timely communication and rollout of new products, promotions, services, and data information introductions.
5. Reporting & Analytics:- Utilize sales tools and analytics platforms to monitor account performance, identify trends, and uncover opportunities for improvement.
- Prepare and distribute monthly account reports for senior leadership that outline performance highlights, risks, and strategic initiatives.
6. Additional Duties:- Perform all other duties as assigned.
Key Requirements:- Experience: Minimum of 5 years of progressive account sales experience, with at least 2 years managing strategic accounts for major retailers in the automotive aftermarket sector strongly preferred. Demonstrated experience working with national or global retailers, including responsibility for product line reviews, promotional planning, and performance analysis strongly preferred. Experience managing third-party rep agencies preferred.
- Skills: Demonstrated ability to build and maintain high-value customer relationships with strong organizational, verbal, and written communication skills in English, and proven success in managing complex priorities and cross-functional projects in a fast-paced business environment.
- Knowledge: Knowledge of strategic account management, customer relationship development, and B2B sales principles, including familiarity with retail operations, marketing strategies, and automotive aftermarket industry trends.
- Technology: Proficiency in using Customer Relationship Management (CRM) systems and Microsoft Office applications (Excel, Outlook, Word, PowerPoint) is required, along with the ability to quickly learn and adapt to new sales and analytics tools as business needs evolve.
- Education: Bachelor's degree in Business, Marketing, or a related field is required. An equivalent combination of education and experience may be considered.
Reporting Structure:- Reports directly to the VP of Strategic Account Sales. In absence of the VP of Strategic Account Sales, this position reports directly to the Chief Marketing and Revenue Officer.
- This position has no direct reports but may lead cross-functional teams and external agencies in support of sales initiatives.
Requirements:
Key Requirements:- Experience: Minimum of 5 years of progressive account sales experience, with at least 2 years managing strategic accounts for major retailers in the automotive aftermarket sector strongly preferred. Demonstrated experience working with national or global retailers, including responsibility for product line reviews, promotional planning, and performance analysis strongly preferred. Experience managing third-party rep agencies preferred.
- Skills: Demonstrated ability to build and maintain high-value customer relationships with strong organizational, verbal, and written communication skills in English, and proven success in managing complex priorities and cross-functional projects in a fast-paced business environment.
- Knowledge: Knowledge of strategic account management, customer relationship development, and B2B sales principles, including familiarity with retail operations, marketing strategies, and automotive aftermarket industry trends.
- Technology: Proficiency in using Customer Relationship Management (CRM) systems and Microsoft Office applications (Excel, Outlook, Word, PowerPoint) is required, along with the ability to quickly learn and adapt to new sales and analytics tools as business needs evolve.
- Education: Bachelor's degree in Business, Marketing, or a related field is required. An equivalent combination of education and experience may be considered.
Physical Requirements: The Strategic Account Manager (SAM) role is primarily office-based with regular travel requirements. The physical and travel demands listed below are representative of those required to successfully perform the essential functions of this position:
- Mobility: Ability to move throughout office environments and customer sites, including occasional walking and standing during visits to field locations, events, or manufacturing facilities.
- Standing and Walking: Required to stand and walk for short to moderate durations during on-site customer visits or fieldwork, typically 1 to 2 hours or more per visit.
- Lifting and Carrying: Occasionally required to lift, carry, or transport items such as laptops, training materials, or presentation equipment weighing up to 40 pounds without assistance.
- Posture and Motion: Frequent sitting for extended periods while working at a computer workstation; occasional reaching, bending, and stooping when accessing materials or equipment during travel or office tasks.
- Vision and Hearing: Sufficient visual and auditory acuity to effectively review documents, presentations, and computer screens, as well as communicate clearly with customers and team members in both office and moderately noisy field environments.
- Work Environment: Work is primarily performed in a professional office setting, with frequent visits to customer sites and manufacturing facilities that may involve exposure to varying indoor temperatures, moderate noise levels, and active operational areas.
Travel Requirements: The position requires frequent travel to key customer locations, DMA distribution centers, and industry events. This includes domestic and occasional international travel, with overnight stays as necessary to maintain strong customer relationships and support strategic initiatives.
Equal Opportunity and Accommodation Statement: DMA Industries, LLC is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where all employees are respected, valued, and empowered. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law . click apply for full job details
