Quality Supervisor

Position Overview

The Quality Supervisor supports the Quality Manager by overseeing day-to-day quality operations on the manufacturing floor. This role is responsible for supervising quality personnel, ensuring compliance with quality standards and procedures, and driving immediate corrective actions to maintain product conformity, food safety, and customer satisfaction. The Quality Supervisor works closely with production and customer service teams to proactively identify issues and support continuous improvement initiatives.

Responsibilities

Supervise and provide daily direction to Quality Technicians to ensure consistent execution of quality procedures and testing activities

Spend a significant portion of time on the production floor (approximately 70-80%) monitoring processes, verifying compliance, and supporting production teams

Ensure manufactured materials meet customer specifications, internal quality standards, and applicable regulatory requirements (including BRCGS, HARA, and SOPs)

Conduct and document routine quality inspections, audits, and verifications of production, sanitation, and GMP compliance

Identify quality issues in real time, initiate containment actions, and coordinate corrective and preventive actions with production and the Quality Manager

Assist in investigating customer complaints, internal nonconformances, and deviations, including root cause analysis and follow-up verification

Support internal audits, external audits, and customer visits by preparing documentation and ensuring audit readiness on the plant floor

Review quality data, inspection results, and trends to identify areas for improvement and escalate concerns as needed

Train and coach production and quality personnel on quality standards, procedures, food safety, and best practices

Ensure accurate completion and retention of all quality records, logs, and reports

Promote a culture of quality, food safety, and continuous improvement throughout the facility

Perform additional duties or special projects as assigned by the Quality Manager

Qualifications

2-4 years of quality-related experience in a manufacturing environment (food manufacturing preferred)

Prior experience leading or supervising employees strongly preferred

Working knowledge of quality systems, GMPs, HARA principles, and regulatory standards (BRCGS / SQF / ISO / GFSI experience a plus)

Strong problem-solving skills with the ability to make sound, timely decisions in a production environment

Excellent organizational skills and attention to detail

Effective verbal and written communication skills

Ability to collaborate cross-functionally with production and support teams

Comfortable working in a fast-paced, high-pressure manufacturing environment

Flexibility to support various production shifts, including off-shifts or weekends as needed

Proficient in Microsoft Office 365

Associate's degree or Bachelor's degree in a related field preferred, or equivalent experience

Compensation & Benefits

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, free wellness clinics, wellness programs, an onsite fitness center, STD, LTD, life insurance, and company matching 401(k).

Company Overview

Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 5,500 team members and operates 40 facilities in 16 states, each with a dedication to innovative development of its products and forestry resources, with a focus on safety, sustainability, quality, and continuous improvement. For more information about Green Bay Packaging Inc., visit

Equal Opportunity Employer
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