Quality Control & Technical Services Manager

The Quality Control & Technical Services (QC/TS) Manager owns the look, performance, and long-term integrity of every finished floor we install. You will set quality standards, solve complex technical issues, and coach teams to maximize safety, productivity, and profitability throughout a project's life cycle from pre-construction reviews to warranty close-out.

Key Responsibilities (per phase)

Pre-Project

??? Attend project orientation meetings; scrutinize drawings, specs, and submittals for compatibility and constructability.

??? Advise the Project Administrator on building a technically sound submittal package.

??? Establish production benchmarks and recommend the most qualified installers for each job.

??? Lead initial site walkthroughs on projects or those with non-standard materials/methods.

??? Spot-check field measurements to prevent take-off errors.

During Project

??? Visit significant or complex projects at least weekly to verify workmanship, safety, and productivity.

??? Compare actual vs. planned production rates; work with Project Managers (PMs) to recover slippage.

??? Track waste factors and issue corrective guidance.

??? Diagnose substrate issues and coordinate solutions with field supervisors.

??? Write clear technical reports when issues arise and liaise with manufacturers on material defects.

??? Confirm daily reports and documentation are complete.

Post-Project

??? Lead warranty investigations, schedule 3rd-party inspections, and determine responsibility.

??? Craft win-win resolutions for clients while protecting company interests.

??? Evaluate installer and subcontractor performance for continuous improvement.

General / Leadership

??? Develop, maintain, and enforce Allstate Floors' quality standards.

??? Serve as the primary technical resource for PMs and field supervisors.

??? Identify skill gaps; design and deliver in-house training on products, materials, and installation methods.

??? Collaborate with PMs to appraise field-supervisor performance.

??? Perform other duties reasonably aligned with the role's purpose.

Required Qualifications

• 7+ years' experience in commercial flooring, tile, or a closely related construction trade, with at least 3 years in quality control, field management, or technical services capacity.
• Expert knowledge of flooring materials, installation methods, and substrate preparation.
• Proven ability to read/interpret construction drawings, specs, and submittals.
• Strong diagnostic and problem-solving skills; able to effectively write concise technical reports.
• Demonstrated leadership coaching field crews, enforcing safety, and driving productivity.
• Proficiency with construction tech (Fieldwire or similar), MS Office, and digital documentation.
• Valid driver's license and willingness to travel daily/weekly to job sites.

Preferred

• Certifications such as CFI, ACT, ICRI, or manufacturer installation credentials.
• Experience working with large-scale hospitality, healthcare, or gaming facilities.
• OSHA 30-Hour and First-Aid/CPR credentials.

Physical & Travel Requirements

• Routine on-site presence (indoor/outdoor) with walking, standing, climbing ladders, and occasional lifting up to 50 lbs.
• Travel throughout Maryland, DC, and Northern VA

What We Offer

• Competitive salary with performance bonuses.
• 401(k) with company match, health/dental/vision insurance, and paid time off.
• Professional development access to manufacturer certifications and leadership training.
• An entrepreneurial culture where your expertise shapes how we build.

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