Description:
Join a Top-Rated, Remote-First Insurance Leader!
Midwest Family Mutual Insurance Company is an "A-" rated property & casualty insurer with a strong reputation for stability, innovation, and exceptional service. We have been a remote-first company since 2006, offering flexibility and a collaborative team culture.
We are seeking a skilled Multi-Line Claims Adjuster with expertise in Property claim handling to join our team. If you're an experienced adjuster who thrives in a fast-paced environment and enjoys solving complex claims while delivering exceptional customer service, this opportunity is for you!
Midwest Family Mutual FITTED Core Values -
At Midwest Family Mutual, we are guided by our FITTED core values, which shape our culture, decision-making, and how we serve our agents, policyholders, and each other:
- Focus on Agents & Customers - We prioritize our independent agents and policyholders by providing competitive products, fair coverage, and exceptional claims service.
- Innovate - We embrace change and technology to drive long-term success, improve efficiency, and enhance the customer experience.
- Think Like an Owner - Every employee takes ownership in their work, making decisions that benefit the company and our team.
- Treat Each Other Like Family - We foster a supportive, respectful, and collaborative work environment, where employees are valued and connected.
- Enjoy What You Do - With over 2,000 working hours per year, we believe in finding joy and purpose in our roles, whether through helping policyholders or solving business challenges.
- Do Things the Right Way - Integrity is at the core of everything we do. We uphold the highest ethical standards, follow best practices, and always do what's right-even when no one is watching.
These values define who we are and how we work together to achieve success.
Key Responsibilities:
Investigate & Evaluate Claims
- Gather statements, research policy terms, and assess coverage, limitations, and exclusions.
- Conduct thorough investigations to ensure fair claim resolutions.
- Set appropriate reserves and document findings effectively.
Manage & Resolve Claims
- Work closely with policyholders, agents, and third parties to coordinate claims.
- Apply strong negotiation skills to reach fair and prompt settlements.
- Interpret Personal and Commercial insurance policies to determine liability and coverage.
- Provide clear, professional communication to all stakeholders.
Ensure Compliance & Professional Growth
- Stay current with evolving legal statutes and policy conditions across multiple states.
- Maintain continuing education and licensing requirements.
- Adapt to changing technology in the paperless Claims Management System.
- Attend legal proceedings (depositions, mediations, trials) as necessary.
Required Experience & Skills:
- 5+ years of experience in Property claims adjusting.
- Strong analytical, negotiation, and decision-making skills.
- Excellent written and verbal communication abilities.
- Proficiency in Microsoft Office (Word & Excel).
- Ability to effectively prioritize and manage multiple claims.
- Experience in multi-state claims adjusting is a plus.
Education & Certifications (Preferred, Not Required):
- Bachelor's degree in a related field.
- AIC, CPCU, or other industry certifications.
Why Join Midwest Family Mutual?
- Fully Remote, With a Strong Team Culture
- We've successfully operated remotely since 2006, ensuring seamless collaboration and work-life balance.
- Competitive Compensation & Benefits.
Retirement & Financial Benefits
- 401K & Roth 401K with company match
- Employer-Paid Defined Benefit Pension Plan
Work Environment & Expectations
Fully remote-must have a dedicated home office and high-speed internet.
Standard 40-hour workweek (Monday - Friday) with potential work beyond standard hours during high claim volumes.
Sedentary role with prolonged computer work-dexterity for keyboard/mouse required.
Travel as needed for depositions, mediations, or training.
Ready to take your adjusting career to the next level?
Apply today and become part of a company that values integrity, innovation, and a remote-friendly work culture!
Requirements:
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