Job/Position Summary
Fathom is a leading digitally enabled manufacturing platform delivering on-demand prototyping and low-volume production with a customer first "White Glove" service model. We serve regulated industries (aerospace/defense ITAR, AS9100 , medical devices ISO 13485 , etc.) through a network of 9 U.S. sites, 25+ manufacturing capabilities, and outsources services. Fathom's culture combines cutting-edge technology with a focus on agility, precision and quality. We seek a high-impact Quality Director to advance our White Glove initiative by building scalable Quality Management Systems (QMS) and leading our growing quality team across multiple locations.
The Project Engineering Supervisor is responsible for leading and supporting a team of Project Engineers who manage customer projects from initial engagement through delivery. This role ensures team performance in quoting, project management, customer relationship building, and issue resolution. The Supervisor will serve as both a team leader and technical resource, leveraging engineering experience to support quoting accuracy, customer satisfaction, and internal process efficiency.
Primary Responsibilities
Team Leadership & Support
- Supervise, mentor, and train Project Engineers on best practices in quoting, customer interaction, and technical project management.
- Monitor workload distribution and performance to ensure timely and high-quality customer service.
- Serve as the escalation point for complex project or customer issues.
Process Improvement
- Oversee and assist with quoting, purchase order acquisition, and project set-up for tooling, prototyping, and part production.
- Ensure accurate execution of internal processes related to online quoting, pricing, scope changes, and quality control.
- Analyze quote success rates, win/loss data, and customer feedback to identify trends and opportunities for improvement.
- Develop and implement best practices for estimating workflows and quote standardization.
Customer & Project Management
- Provide guidance to the team on managing customer expectations, resolving quality and shipping issues.
- Support development and implementation of customer engagement strategies to grow existing accounts and identify new opportunities.
Cross-Department Collaboration
- Coordinate with Engineering, Accounting, and Manufacturing to ensure smooth project execution and alignment with business goals.
- Communicate and enforce project timelines, budgets, and deliverables in collaboration with internal stakeholders.
Requirements
- Bachelor's degree in Engineering or related field; or 5+ years of equivalent industry experience.
- 3+ years of direct experience with CNC or Additive quoting and custom part manufacturing.
- Prior experience in a leadership, supervisory, or mentoring role preferred.
- Proficiency with 3D CAD tools and interpreting technical drawings.
- Demonstrated project management experience in a manufacturing environment.
- Strong interpersonal and communication skills.
- Ability to multi-task and thrive in a fast-paced, customer-facing environment.
Knowledge, Skills and Abilities
- Problem-solver with strong attention to detail.
- Customer-focused with a hands-on approach to resolving issues.
- Technically minded, yet business-aware-capable of balancing quality, cost, and customer satisfaction.
- Familiarity with online quoting platforms or automation tools.
- Strong leadership and team management skills
- Excellent communication and interpersonal skills both internally and externally
- Strong sense of urgency
- Able to leverage expertise to positively impact and influence others
Equal Opportunity Employer/Veterans/Disabled
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Compensation details: 00 Yearly Salary
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