Processing Supervisor

Position Purpose:

A Processing Supervisor is responsible for maintaining and building customer relationships while utilizing a consultative sales process to proactively provide solutions to assist new and existing customers in achieving their financial goals. The Processing Supervisor also provides sales, service and operational support to the retail banking team. The Processing Supervisor demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Provide personable and professional interactions with Retail Business Banking customers using proper phone etiquette.
• To use sound judgment in handling customer problems/issues.
• To troubleshoot and resolve customer and internal inquiries in a timely, friendly, helpful and accurate manner.
• Contacts and coordinates with the third party courier for any changes/updates to the courier routes.
• To process courier drop offs, by logging bags, counting the deposit and making the necessary required teller entries.
• Record all deposits brought to the processing room by the third party vendor.
• Responsible for balancing and maintaining offsite ATM's
• Receives and processes customer financial transactions, including deposits, captures images and balances cash drawer and daily transactions.
• Prepares currency & coin shipments for Federal Reserve.
• Performs balancing on cash recycler on a bi-weekly basis.
• Monitors all branch activities to ensure they are in compliance with established Bank policies and procedures; monitors and resolves cash balancing discrepancies and transactional errors.
• Manage and monitor scheduling and vacation to ensure adequate coverage.
• Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.
• This is an open-ended position, with the start and end time being determined by work flow.
• To make recommendations for cost efficiencies and enhancements to operating procedures and services, as appropriate
• To meet expectations of the Personal Banker I role.

Qualifications, Knowledge and Skills:

• At least three years of previous banking experience.
• High School diploma/GED and having passed the Bank's internal Teller I written examination.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Above average ten key calculator and computer keyboard by touch.
• Good knowledge of computers and ability to master the specific software required for the position, based on the particular branch location and equipment.
• Detail-oriented and organized
• Knowledge of and ability to follow policies and procedures related to position

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens and reading of reports.
• Work involves standing the majority of the work day.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving items up to 20 lbs.
• Work involves being flexible regarding hours of work, i.e., overtime, filling in at other office locations, attending required training/meetings, staffing shortages, vacation coverage, and so forth.

EEO - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

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