Four Winds Health - Support Revenue Cycle Excellence with Purpose
Are you an experienced and compassionate billing professional who thrives on accuracy and service? Join Four Winds Health as a Patient Financial Service Representative (PFS), where you will play a vital role in managing patient billing, collections, and communication with empathy and professionalism. This is a great opportunity for someone who values efficiency, teamwork, and a patient-first approach.
As a PFS Representative, you will support the Revenue Cycle Department by ensuring timely and accurate billing and collections while delivering a responsive and respectful patient experience through phone, email, and chat communication.
Why You'll Love Working Here:
- Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
- Paid Time Off & Holidays: Recharge and take care of yourself
- 401K with Company Match: Plan for your future
- Professional Growth: Leadership opportunities & career development
- Wellness Support: Employee Assistance Program (EAP) & wellness initiatives
Key Responsibilities:
- Serve as the primary point of contact for patients regarding billing questions via phone, email, 2-way text, and chat platforms
- Manage patient billing and collections for urgent care visits using our practice management software
- Interpret and explain insurance coverage and patient financial responsibility clearly and compassionately
- Collaborate with the Revenue Cycle Management team to resolve issues related to billing, coding, and workflow
- Update patient demographics and submit daily billing statements to the statement vendor
- Maintain compliance with insurance contracts and payer policies
- Coordinate with clinic teams to resolve patient billing inquiries
- Support overall functions and projects within the Revenue Cycle Department
Required Qualifications:
- Education: High school diploma or equivalent
- Experience: Minimum 2 years in patient billing, collections, and healthcare customer service
- Insurance Knowledge: Strong understanding of insurance processes, eligibility, and denied claims
- Technical Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint); experience with practice management or billing systems
- Communication: Exceptional written and verbal communication skills; able to communicate clearly with patients and team members
- Customer Service: Ability to remain empathetic, professional, and composed when handling patient concerns or conflict
- Team Player: Demonstrates positivity, flexibility, and dependability in a high-volume environment
- Organization: Strong attention to detail with the ability to multitask and manage competing priorities
- Professionalism: Maintains a calm, courteous, and helpful demeanor while upholding patient privacy and HIPAA regulations
At Four Winds Health, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your expertise in patient billing and revenue cycle truly makes a difference, apply today and become part of something bigger!
Experience Preferred
- 2 - 5 years: Revenue Cycle
- 2 - 5 years: Customer Service
- 2 - 5 years: Collections
- 2 - 5 years: Patient Billing
Education Required
Behaviors Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations Preferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
