Job Summary The Patient Accounts Representative II serves as a subject matter expert in ensuring timely review, collection, data entry for billing and coding claims for payor and patient accounts. Patient Accounts Representative II ensures patient registration during check-in/check-out services, monitors phone traffic and schedules office visits.
Essential Functions - Promptly and positively greets patients and families, while assuring an efficient check in process and telephone encounters, according to pre-established practice guidelines.
- Collects applicable co-pays at time of service.
- Posts payments to patient accounts; ensures reconciliation/balance of deposits/cash drawers daily.
- Verifies accurately entering essential patient information and insurance into the hospital registration and scheduling system.
- Enters codes accurately.
- Assists with referrals as needed.
- Supports the daily maintenance of patient records and provider schedules while following HIPAA guidelines.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications - 1-2 years experience in physician clinic office or other health-related field preferred
- 1-2 years experience with healthcare billing preferred
Knowledge, Skills and Abilities - Customer Service
- Ability to work independently and in a fast-paced environment.
- Strong interpersonal skills for interacting with staff and visitors
- Strong multi-tasking and organization skills to balance and prioritize work.
- Strong computer skills
- Ability to resolve problems with minimal assistance.
- Knowledge of insurance procedures
