Outside Plant Dispatcher

Outside Plant Dispatcher/Fiber Drop Support Specialist

Visionary Broadband seeks an accomplished, upbeat, and friendly individual to join our team as an Outside Plant Dispatcher/Fiber Drop Support Specialist. The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.

Duties and Responsibilities:

• Performs daily routing of field service work orders
• Manages technician routes using established work order system to ensure customer commitment to installations are met.
• Using established procedures, notifications and updates Field Technicians on work/tasks or referrals in their designated areas.
• Navigate the billing system to build or edit work orders and confirm schedule availability for service calls, and new orders for Field Technicians in accordance with established procedures.
• Interprets data from the established workforce management system to identify current and potential scheduling conflicts.
• Completes, cancels or re-assigns work assignments for Field Technicians.
• Handles in-bound/out-bound calls for both internal and external customers and provides exceptional customer service.
• Contacts customers to confirm scheduled appointments.
• Other duties as assigned.

Qualifications:

Associate degree in a business-related field preferred

Proved ability to deal with multiple customers and situations at the same time, prioritization and working well under pressure are a must

Ability to always remain professional and courteous with customers.

Must have computer experience and basic knowledge of Microsoft Office products and Google Documents.

Excellent verbal and written communications skills.

Must be available to work occasional times outside of the normal 8-5 working schedule.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, Pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age or disability. Or any other status protected by applicable Federal, State or local law.

Compensation details: 19.23-22 Hourly Wage

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