Operations Manager

Lead the Team. Raise the Bar. Make a Real Difference.

At Sprague, the Operations Manager is foundational to branch operations, and this opening represents an exciting opportunity to elevate and build upon the successes of our Marysville team.

This is not a "lead technician" position. This is a people-first leadership role for someone who wants to coach, mentor, and develop a team of Route Managers while driving consistency, quality, and performance across operations.

If you're energized by developing others, reinforcing standards, and being visibly present with your team every day, this role was built for you.

The Operations Manager is the day-to-day operational leader for our technician team. You'll partner closely with the Branch Manager to lead a high performing group of commercial pest control technicians while strengthening culture, accountability, and service quality.

You'll lead Route Managers through coaching, accountability, and hands-on operational support - helping the team run smoothly, take ownership, and consistently deliver excellent service.

In this role, you will:

Lead & Develop Your Team

• Serve as a visible, trusted leader for Route Managers - someone the team looks to for guidance, support, and follow-through.
• Coach, mentor, and develop technicians, with a focus on technical excellence, professionalism, and leadership readiness.
• Identify high-potential employees and actively support certification attainment, skill development, and career progression.
• Help technicians successfully transition from "learning the work" to "teaching others".
• Foster a culture of accountability, positivity, and continuous improvement.

Drive Operational Excellence, Quality, and Compliance

• Own daily operational execution, including route efficiency, coverage planning, and service quality.
• Ensure all services meet Sprague standards, client expectations, and regulatory requirements.
• Proactively identify operational challenges and implement solutions without waiting for direction.
• Manage logistics and workflow to keep the operation running smoothly - even when plans change.
• Partner closely with the District Manager to improve productivity, throughput, and consistency.

Champion Safety & Compliance

• Ensure all work is performed in accordance with Sprague safety standards and applicable local, state, and federal regulations.
• Coach technicians on proper handling, storage, and disposal of pesticides and equipment.
• Conduct vehicle and equipment inspections to maintain safety and readiness.

Collaborate & Communicate

• Collaborate with sales and operations teams to build route density and identify new client opportunities.
• Communicate clearly, positively, and consistently with technicians, peers, and leadership.
• Address challenges directly while maintaining trust and morale.
• Collaborate across teams to support branch goals and long-term growth.

Why Sprague?

We're more than a pest control company-we're a team of professionals who care deeply about our clients and each other. We offer competitive pay, great benefits, and a chance to be part of something meaningful.

• Meaningful Impact: Protect essential businesses and communities.
• People-First Culture: We believe great operations start with strong leaders and engaged teams.
• Growth & Development: Training, certifications, leadership development, and career pathways.
• Stability & Support: A respected brand with long-term opportunity.

What you'll get working here:

• Salary: 0 to start (depending on experience) plus annual bonus
• A take-home service vehicle with gas card
• Company-provided phone, uniforms, and safety equipment
• On-the-job training and licensing
• Pride in your work and the Sprague mission
• A supportive team environment based on family values
• Ongoing development, training, and leadership support within Sprague's operations leadership path

Benefits:

• Health, Vision, Dental Insurance within 30 days of hire
• 401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
• Paid time off: Sick time available day 1, holiday and vacation time after 90 days
• Childcare assistance and college savings plan

Who You Are

You're someone who:

• Leads with initiative, adaptability, and ownership
• Can motivate others-even those who don't aspire to management roles
• Isn't afraid to have real conversations, reinforce standards, and coach in the moment
• Believes experienced technicians should lead through example and value added contributions
• Understands that quality, safety, sales awareness, and customer experience are all connected
• Thrives in roles where leadership presence truly matters

What You Bring

Required:

• High school diploma or GED
• Strong communication skills (written and verbal)
• Comfort with technology, reporting, and Microsoft Office tools
• Ability to pass background checks and DOT physical requirements (including 5-panel drug screen)

Preferred:

• + years leading people and operations
• Experience in pest control, food production, safety focused, or regulated industries
• Relevant pest control, safety, or industrial certifications

Pre-Hire Screening Requirements:

• 5+ years Satisfactory Motor Vehicle Record
• Criminal Background Check: Federal, State, County
• DOT Physical with 5-Panel Drug Screen

Compensation details: 0 Yearly Salary

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