The Mortgage Loan Manager will oversee all aspects of the mortgage lending lifecycle, including origination, processing, underwriting, closing, servicing, and quality control. This role ensures all mortgage operations comply with credit union policies, program guidelines, and regulatory requirements. The ideal candidate will have deep experience in mortgage lending, strong leadership abilities, and a commitment to delivering exceptional service to members and internal partners.
The Mortgage Loan Manager will also play a key role in developing, refining, and implementing strategies that support sustainable growth, operational efficiency, and overall company objectives.
Our Mortgage Loan Manager will foster our "United For You" service promise which requires taking personal responsibility for providing outstanding member service that builds loyalty and supports a service selling environment. Or Mortgage Loan Manager will also work collaboratively to foster a culture that encourages diversity, independent thinking and member-centric digital organization to meet or exceed UnitedOne's mission, strategic objectives, and promote the overall success of the credit union.
EXPERIENCE: 2-5 years of similar or related experience in mortgage, including preparatory experience required.
EDUCATION/CERTIFICATIONS/LICENSES: A 2-year college degree or completion of a specialized course of study at a business or trade school requiring approximately 64 credit hours.
INTERPERSONAL SKILLS: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
OTHER SKILLS: Knowledge of all mortgage loan programs, documentation requirements and rate commitments and lending policies.
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