Mortgage Lending Servicer

Job Description Mortgage Lending Servicer:

Responsible for providing mortgage servicing support. Duties include but are not limited to performing administrative tasks to support the Mortgage Lending Team, assisting members with mortgage questions, loan research, processing mortgage payments and payoffs, preparing mortgage releases, disbursing real estate taxes, homeowners' insurance, private mortgage insurance and in some cases HOA dues, responsible for completing escrow analysis, accounts payable/receivable. Monitor and track borrowers' evidence of insurance to ensure compliance with loan document requirements. Serves as a back-up to other functions, or projects, within the Mortgage Lending Department. Provides general Credit Union information and actively participates in Cardinal's Superior Sales & Service Program.

Major Duties and Responsibilities:

35% Mortgage Lending Servicer is responsible for Fannie Mae full servicing, uploading documents, and reports for servicing related items. Processes payments from tellers including loan payoffs and adjustments and processes mail payments. Prepares miscellaneous correspondence and records.

30% Assumes responsibility for establishing and maintaining professional business relationships with members and mortgage professionals. Resolves (or refers) requests and problems promptly and courteously. Answers member loan questions regarding applications in the process of approval, payments, balances, and insurance requirements. Keeps members properly informed of Credit Union policies and procedures. Notify members of additional information required. Maintains and conveys the Credit Union's professional reputation.

15% Mortgage Lending Servicer assumes responsibility for establishing and maintaining effective coordination and communication with Credit Union personnel and with management. Assists and supports Mortgage Loan personnel as needed. Completes reports and records promptly and accurately. Attend meetings as required. Keeps management informed of area activities and of any significant problems.

15% Assumes responsibility for related duties as required or assigned. Performs miscellaneous clerical functions as needed. Keeps work area clean, secure, and well maintained. Replace absent Mortgage Loan personnel as required. Actively participates in Cardinal's Superior Sales & Service Program. Meets MR Goals. Meets with branches for a monthly mortgage sales visit.

5% Performs other related duties as assigned.

PM22

PIb5a56-4844