The Manager of Residential and Foster Care Services implements and oversees the appropriate delivery of services to youth who are experiencing homelessness. They oversee the daily operation of services and provide supervision to employees at Youth Haven, ensuring clients' needs are met with the fewest possible barriers.
essential duties
Service Design and Client Focused Tasks
- Provide consultation and guidance to employees and interns on goal-planning, case plan formulation, referrals, and transition planning for youth.
- Convene multidisciplinary meetings that incorporate choice and voice of family and natural supports.
- Ensure timely completion of initial psychosocial assessments, goal plan and case management, including forms and reports mandated by the agency and contractors.
- Facilitate weekly employee team meetings.
- Monitor and support employee development and training.
- Participate in agency and professional conferences, learnings and/or seminars, to increase professional knowledge.
- Oversee completion of quarterly Performance and Quality Improvement (PQI) reviews and summaries.
Supervisory Tasks
- Work collaboratively with Human Resources, to recruit, interview, select, onboard, train, supervise and evaluate employees.
- Assist the Director with the development of onboarding and learning programs based on contracts, grants, licensing, and Council on Accreditation (COA) requirements.
- Alert the Director and Human Resources, of any job performance issues which may require disciplinary action.
- Supervise and facilitate weekly supervision meetings with the Supervisor and Therapeutic Case Manager and share the rotating emergency phone.
- Share supervisory responsibilities with the Supervisor for Youth Specialists.
- Ensure all supervision notes are maintained and current for all employee-held meetings.
Program Administration
- Ensure compliance with major grants, contracts, data collection and reporting requirements.
- Become familiar with and monitor implementation of the requirements of funding/referral agencies.
- Maintain a positive working relationship with the key employees of the funding/referral agencies.
- Prepare required and timely reports for funders, including Family and Youth Services Bureau (FYSB) and Office of Homeless Youth (OHY) contracts.
- Meet weekly with Director to discuss and review program operations and policies, initiate discussion on areas of concern and report on the status of clients and families.
- Ensure timely placement of appropriately screened youths, to avoid vacancies and ensure the program is maximized to meet the needs of the youths.
- Maintain, review, and approve, required case notes, documentation, and reports.
- Adhere to the agency's policies, procedures, Council on Accreditation, and licensing requirements.
Community Relations
- Maintain a positive working relationship with school, police, Children's Administration, health providers, faith-based organizations, and other groups who might provide services or refer clients.
- Establish and maintain strong connections with community agencies and other relevant resources to identify long-term placements and other needed services for youth.
- Represent the agency on inter-agency taskforces, networks, etc.
- Develop and maintain relationships with community providers to share program information and coordinate services.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
job requirements
a.Education and Experience
- Bachelor's degree in a human-service field preferred. An Associate's degree in a human-service field and a minimum of 2 years of relevant working experience can be substituted for a Bachelor's degree
- Five years of relevant working experience, that includes supporting young people experiencing homelessness or housing instability.
- Minimum of 2 years supervisory or management experience.
- Demonstrated knowledge of MS365 Power Platform.
b. Additional Requirements
- Must satisfactorily pass criminal history check.
- Must satisfactorily pass tuberculosis (TB) test.
- Must have reliable transportation and a valid Washington State driver's license (or be able to obtain one by date of employment).
- Employees and volunteers who operate their own or Friends of Youth vehicles on Friends of Youth business, must have a safe driving record as defined by Friends of Youth.
- Employees and volunteers who operate their own vehicle(s) on Friends of Youth business must carry auto liability insurance that complies with the requirements of Friends of Youth.
- Must successfully complete the following health certification requirements within 30 days of employment: CPR, First Aid and Bloodborne Pathogens.
- Proof of COVID-19 vaccination is required. There are no exemptions.
c.Knowledge, Skills and Abilities
- Able to engage with diverse populations in a culturally responsive manner.
- Demonstrate a commitment to the values of diversity, equity, and inclusion by honoring and celebrating diverse characteristics and expressions of personal identity.
- Strong commitment to Friends of Youth's mission, vision, and values.
- Excellent verbal and written communication skills.
- Able to create and monitor treatment and service plans for youth in a residential setting.
- Strong group process and facilitation skills.
- Able to communicate effectively with a wide range of professionals.
- Able to maintain strong personal and professional boundaries.
- Able to learn and implement relevant Council on Accreditation (COA) standards and participate in Performance and Quality Improvement (PQI) processes.
- Proficient skill set with Microsoft Office programs.
d. Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit for long periods of time. In this position, you must be able to regularly lift and/or move up to 50 pounds and be able to access program locations, including the need to use stairs.
e. Acknowledgment
We offer:
- Generous time off including 15 vacation days per year, paid sick leave, 11 paid holidays, 2 social justice leave days per year for full-time employees
- Health insurance package including medical, dental, vision, 24/7 access to telehealth, long term disability and life insurance
- Retirement plan with match
- Transgender Health Benefits
Friends of Youth is committed to equity and creating a diverse and inclusive work environment as an equal opportunity employer. We welcome, honor, and celebrate our clients, colleagues, and communities' diverse identities and cultures. For more information, email .
Compensation details: 6 Yearly Salary
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