Why USAA? Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Manager, Fraud Investigations, you will coordinate fraud investigations staff and resources through the investigation of suspected or know criminal activity. Ensures the appropriate tools, training, and resources are available to support the unit's mission and objectives. Accountable for team performance related to compliance and risk mitigation.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX OR Phoenix, AZ. Relocation assistance is not available for this position.
What you'll do:
- Responsible for supervision of the regulatory functions to include ownership of the investigative processes and procedures, including reporting and oversight functions.
- Represents the unit on various projects, meetings, and initiatives regarding fraud investigations.
- Continuously seeks opportunities to improve service to members, internal customers, and business partners internal and external to USAA.
- Prepares investigative reports, presents case updates, conducts presentations, and makes recommendations for process improvements.
- Stays abreast of current events, changes in applicable laws, regulations, and news events that may affect USAA and its members.
- Perform required Enterprise Access Reviews to add, remove, and validate workforce access/entitlements.
- Serves as the business subject matter expert (information Steward) to identify and classify critical information assets and lead the business and technical metadata.
- Serves as a Bank Custodian to provide testimony in criminal and civil proceedings to the grand jury and/or trial courts as well as files vital regulatory reports.
- Builds and is responsible for a team of employees in Fraud Investigations through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.
- Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's Degree: OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of experience with financial crimes in a corporate environment or a major law enforcement, intelligence, public service, or private sector security organization.
- 2 years of direct team lead, supervisory or management experience required.
- Expert knowledge in the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.
- Experienced knowledge of Microsoft Office.
What sets you apart:
- 5 years financial crimes or financial crimes compliance experience.
- 1 or more years of experience authoring and reviewing Suspicious Activity Reports (SAR).
- 1 or more years of experience in managing, coaching, and mentoring a team of investigators.
- Experience in leading small-scale projects/process improvement initiatives.
- Demonstrated interpersonal, communication, and collaboration skills.
- Proven ability to proactively identify, address, and handle risk.
- Proven ability to independently conduct analysis and solve problems.
- US military experience through military service or a military spouse/domestic partner.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
