Maintenance Lead

POSITION DESCRIPTION

TITLE:

Maintenance Lead

DEPARTMENT:

RPM

REPORTS TO:

Facilities Manager

FLSA:

Non-Exempt

WORK SCHEDULE:

Full-Time

TRAVEL REQUIRED:

No

LOCATION:

CO & UT On-Site

MANAGEMENT:

Yes

EEO:

First/Mid Offs & Mgrs.

JOB FAMILY:

Craft Workers

A Little About Us:

Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible.

About Your Role:

The Maintenance Lead is the expert on all physical and mechanical aspects of the property. The Maintenance Lead also provides guidance and direction to the maintenance staff, joining in to perform any tasks necessary to maintain the physical aspects of the property.

Essential Duties and Major Responsibilities:

Maintenance Operations Management:

• Manages maintenance team members to ensure all work orders, unit turns, and additional projects are completed quickly and efficiently.
• Collaborates with the Community Manager to keep the "Make Ready Board" always up to date in the property management software.
• Ensures all maintenance staff utilize the property management software and mobile maintenance app for work orders.
• Proactively maintains cleanliness and order in maintenance areas including the shop, garages, mechanical rooms, and storage areas.
• Manages expenses, negotiates prices for parts, vendor services, and seeks cost-effective solutions with the Community Manager.
• Maintains and ensures functionality, safety, and cleanliness of all vehicles and equipment.
• Oversees day-to-day tasks, periodically inspects other maintenance team members' work, and offers corrective guidance as needed.
• Provides technical support to maintenance staff.
• Shares responsibility for after-hours emergency service and responds to calls when necessary.
• Coordinates with vendors to confirm all work is completed according to standards and that the vendors follow community guidelines.
• Supervises the maintenance of pools and hot tubs (if applicable), making sure they are clean and comply with health/safety requirements.
• Ensures adherence to preventative maintenance schedules and completion of tasks.

Customer Service and Inventory Management:

• Responsible for managing the maintenance staff to maintain community appearance and provide high-quality customer service.
• Maintains and stocks parts and supplies inventory, coordinating with the Community Manager to manage stock levels within budget.
• Assists with miscellaneous duties as needed.

Education:

• High school diploma or equivalent is required.
• A post-secondary trade certification in electrical, plumbing, HVAC, or other building trades certification is preferred.

Type of Experience Needed to be Successful:

• 2+ years of prior maintenance experience is required.
• 2+ years of prior management experience is required.
• Previous budgeting experience is preferred.

Specialized Skills:

• Excellent communication skills to drive responsiveness from the maintenance staff.
• Intermediate problem-solving skills to be able to manage complex tasks and work through to solution with little guidance and direction.
• Ability to act independently and make decisions.

Supervisory Expectations:

The position has immediate oversight of 1 or more team members performing the same or directly related work as those the position leads, which includes interviewing, hiring, training employees, planned work, assigning work, directing work, appraisal, and performance, rewarding and disciplining, addressing complaints, resolving problems.

Independence of Action:

Supervisor/manager monitors work progress; incumbent follows precedents and procedures and may set priorities and organizes work within general guidelines established by supervisor/manager.

Physical Demands and Work Environment:

• The work environment is the typical maintenance or construction environment. The employee must complete their work satisfactorily in an indoor/outdoor environment where there are significant distractions including various weather conditions, outdoor machinery, vendor interaction, loud noises, interruptions to answer questions from others, and HVAC & electrical building equipment.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is frequently required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. Must have a valid driver's license.
• The employee must regularly lift and/or move heavy equipment and appliances up to 50 pounds and should do so soundly and safely using proper tools and safety equipment.

Work Hours:

Company Hours

This position works 8:00 AM to 5:00 PM. Hours vary and are dependent on business needs.

Work Week

Typically Monday through Friday, hours may vary with the workload. This position requires flexibility to work weekends, overtime, on call and other unscheduled time as needed.

Core Competencies:

• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Reasoning and Problem Solving - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.
• Personal Appearance - Dress appropriately for position; wear proper uniforms and name badges as required; keeps self well groomed.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

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