Description:
As a Lead Tech, you will play a crucial role in overseeing various operational aspects and leading a team of technicians to ensure the smooth delivery of services. Your expertise, attention to detail, and strong leadership skills will contribute to maintaining high-quality standards and exceptional customer service.
Responsibilities
- First Line of Defense for PTO Coverage: Provide primary coverage and support during team members' time off, ensuring smooth operations and maintaining service standards.
- First Cleaning for New Customers: Oversee the first cleaning process for new customers, ensuring a thorough and satisfactory service experience.
- Green to Clean Turnarounds: Perform "Green to Clean" turnarounds, ensuring effective transformation of pools from a neglected state to a clean and safe condition.
- Daily Quality Control (QC): Conduct daily quality control checks as directed to ensure adherence to company standards and identify areas for improvement. Act as the first line of defense for quality control, addressing issues and providing guidance to enhance service quality.
- First Line of Defense for Onsite Customer Issues: Serve as the primary point of contact for onsite customer issues, offering immediate support and resolution to ensure customer satisfaction.
- Small Part Replacement and Repair: Covers any small part replacements, minimal repairs on pool cleaners and other small tasks that aren't demanding the repair department or repair tech.
- Provides Weekly Chemistry/Protocol Training in Department Meeting: Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence.
- Provides Backup for Supervisor on Slack for Chemistry Questions: Offer support and serve as a backup for the Supervisor on Slack, addressing chemistry-related questions from field technicians.
Requirements:
Qualifications
- At least 1 year experience as a Service Technician.
- Ability to pivot workload requirements on a daily basis.
- Thrive in an ever changing environment.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Technical expertise in pool cleaning and maintenance procedures.
- Attention to detail and a commitment to maintaining high-quality standards.
- Excellent communication and interpersonal skills to address customer issues and collaborate with team members.
- Problem-solving and decision-making abilities to address urgent situations.
- Familiarity with quality control processes and procedures.
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