Description
Job Title: Lead Door Technician
Hours: Full-time, 7am-4pm PST
Salary rate: $25 - $30 per hour
About Us
Founded in 2013, Authority Dock and Door is built on honesty, integrity, and a commitment to doing the job right. We stand out in the commercial dock and door industry because we take on everything-from the simplest designs to the most complex integrations-managing every project from concept to completion.
We are a small, close-knit team where everyone's contribution is valued, recognized, and appreciated. Because of our size and our strong reputation, our technicians get to work on a wide variety of small and large projects-far more diverse than what our competitors typically offer. This gives every team member the chance to constantly grow, learn new systems, and expand their skill set.
Our steady, continuous growth has created an exciting opportunity for YOU, a motivated team player, to join us. We foster a culture of learning, collaboration, open-door ownership, and personal and professional development. We truly believe in taking care of our people and giving them every opportunity to succeed.
If you're looking for a company where your work matters, where no two days are the same, and where you can build a long-term career with room to grow-this is the place.
Why You'll Love Working With Us - Small, supportive team where your work is seen, valued, and appreciated
- Variety of projects-from routine repairs to complex integrations
- Growth and advancement opportunities
- Double-time pay for any work performed before or after regular hours
- Prevailing wage opportunities on select projects
- Continuous learning: exposure to many different products, systems, and technologies
- Training and development support
- Medical benefits & retirement plan
- A company culture built on respect, teamwork, and doing the right thing
About the Role: Lead Door Technician We are seeking a skilled and dependable Lead Door Technician who is passionate about delivering excellent service and guiding Junior Technicians as needed. If you take pride in your craftsmanship and enjoy solving problems in the field, we want to talk to you.
Supervisory Responsibilities - Mentor and coach Junior Technicians
- Monitor productivity and provide constructive feedback
- Resolve field issues and customer concerns
- Train new employees
- Ensure adherence to company and safety policies
- Take disciplinary action when necessary
Typical Duties & Responsibilities - Install and repair industrial and commercial doors and dock equipment
- Perform preventive maintenance and assess repair needs
- Install/repair openers, springs, tracks, pulleys, panels, and related components
- Maintain accurate inventory of parts
- Troubleshoot dock and door maintenance issues
- Maintain communication with management
- Prioritize safety and proper worksite procedures
- Build and maintain strong relationships with clients and vendors
- Handle after-hours emergency service calls as needed (paid at double time)
- Assist in the warehouse when required
- Support and work alongside Junior Technicians
- Report daily tasks and progress to the Service Manager
Skills & Abilities - Strong mechanical aptitude
- Ability to understand standard and metric measurements
- Solid decision-making skills, including under pressure
- Basic electrical knowledge
- Proficiency with hand and power tools
- forklift and scissor lift experience
Education & Experience - High School Diploma or GED
- Field service and installation experience required
- Minimum 2 years in commercial/service technician roles
- Valid driver's license with clean driving record
Physical Requirements - Ability to climb and work from ladders up to 40 ft
- Ability to navigate office, warehouse, and mezzanine spaces
- Ability to lift up to 75 lbs
- Ability to operate a company vehicle
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