Description:
If you have leadership and training experience, pay strong attention to detail, and ensure high-quality service - Apply Now!
Schedule: 40 hours per week
Salary: up to 65K, based on experience
WHO WE ARE ABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We're pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you'll quickly learn what it's like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.
HOW YOU CAN HELP US As ABC's Lawn Specialist Trainer you will be responsible for providing high quality landscape maintenance training for new employees while still providing exceptional customer service to all customers of ABC. This position is a crew leader with training responsibilities of new team members and carries the responsibility and accountability of the team's performance. The trainer will coach and mentor new employees on ABC policies, procedures, and standards as well as Lead Line opportunities. Trainer will communicate directly with Service Managers about new employee performance and progress. The Trainer will determine when a new employee has executed all training requirements to ABC standards before being released to a production crew. Trainers will also determine whether a new employee can adapt to ABC Lawn Maintenance Standards and hold them up from advancing to a crew or remain employed with ABC.
WHAT YOU'LL DO- This is an active working role, where you are the crew leader on a designated training route.
- Ensures that new employees understand and able to operate the customer information and schedule platform
- Coach on reading all notes added to route to make sure that additional and special instructions are followed.
- Trains on the proper use of personal protective equipment required by ABC Safety Standards for service being provided.
- Instruct new crew members in the proper way of handling mowing equipment, and safety procedures in handling that equipment.
- Each piece of equipment will have a recommended time of operation by new employees, and it is the responsibility of the trainer to track that time for each new employee
- Ensures mowing, trimming, edging, blowing, and all other lawn maintenance work is done in a professional manner.
- Trains to follow the Quality Counts Program maximizing output of the team through motivation and participation.
- Directs workflow and work performed by other members of the crew ensuring that employees understand teamwork and even distribution of the workload.
- Train in how to become familiar with service contracts and executes above and beyond customer expectations.
- Trains to performs daily routine equipment checks such as greases equipment, checks oil, checks blades for replacement or sharpens, reports any malfunctions for repair to equipment repair platform "Maintain X."
- Trains to ensure that all equipment needed for work is in working order daily, loaded and secured properly prior to leaving the shop.
- Performs Daily Vehicle and Trailer Inspections to ensure trailer lights are working properly, including trailer gate, ensures equipment is properly secured, tire pressure and condition are appropriate, trailer ramps are secure and present, all safety clips are operational, immediately reports any items that need to be addressed prior to leaving the shop to Maintenance Facilities Mechanics. Schedules for repairs of non-urgent items on the "Maintain X" app.
- Immediately report any damage to a customer's property to Crew Chief and Service Manager.
- Train to perform a thorough property walk before leaving the customer's property to inspect the work area, ensuring all maintenance was provided according to contracted services and Quality Counts Program and ensure that no tools are left behind.
- Train for expected daily route goals and informs Service Manager of all resets, skipped services, work not completed and work projected to not be completed, daily by 3:30PM.
- Inspect all equipment when moved to a new trailer (see Service Manager for checklist).
- Train how to inspect vehicles and trailers daily and what the procedure is for when new equipment, truck or trailer is assigned (see Service Manager for checklist).
- Responsible for knowing and following all company and department policies and protocols, including the PTO policy.
- Attend required department meetings and company or vendor training as required.
- Other duties as assigned by management.
Requirements:
WHAT YOU'LL BRING- Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
- Previous Lawn Maintenance experience preferred (5years minimum)
- Bilingual English/Spanish is required.
- Must be proficient in the operation of all lawn maintenance equipment and become proficient with any new equipment needed for lawn maintenance.
- Excellent communicator both written and verbally.
- Coach type mentality with the ability to be patient and teach.
- Ability to prioritize workload, work under pressure and still maintain good composure.
- Experience working on high volume routes, providing high quality service, and meeting the daily deadlines of your service route.
- Ability to identify the fine details in landscape maintenance that spotlight what quality service is.
- Dependable and self-motivated with desire to learn, grow and be part of a developing team all year long.
- Ability to use and navigate electronic tablet/phone, email, text, etc.
- Ability to walk for long periods of time in extreme temperatures.
- Work outdoors for extensive periods of time.
- Able to work long hours during our peak season.
- Climb a ladder up to 10 feet in height.
- Repetitive walking, lifting, twisting, pulling, pushing, bending, squatting, crouching, kneeling and overhead reaching.
- Lifting or carrying 50-80 lbs. may be required.
- Ability to carry a 15 lb. backpack repeatedly throughout the day.
- Properly Operate push mowers, riders, hedge trimmer, etc.
- Must be able to distinguish plants by size, shape and color.
WHAT WE OFFER- Health, Dental, Vision & Life Insurance
- 401(k) with company matching
- Paid vacation and sick leave (PTO)
- Participation in Profit Sharing Plan
- Additional compensation for promoting & referring our services (Lead Now Program)
- Company clubs & committees, and company outings
- Paid trainings and development opportunities
- Tuition reimbursement
- Educational scholarships for employees and family members
- Wellness program, including gym membership
- Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
- Company vehicle with gas card (for service specialists)
ABC is an Equal Opportunity Employer.
Please note that if an offer is extended, we conduct the following pre-employment screenings: drug screen, physical exam, physical performance evaluation (PPE), E-Verify (I-9), comprehensive criminal background check, and a 7-year Motor Vehicle Report (MVR) review. Must hold a valid driver's license with an issue date of at least five years prior to the date of application. Because of our commercial auto insurance requirements, candidates must have a minimum of five consecutive (current and most recent) years of verifiable good driving history. This requirement applies only to the most recent five years of driving history, not total lifetime driving experience. Any DWI/DUI within the past four years may impact eligibility for employment and may result in withdrawal of a conditional offer.
As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company's operations, as mandated by federal law.
Traducci??n al espa??ol del anuncio de empleo. Aunque este texto est?? traducido al espa??ol, por favor note que es un requisito ser biling??e (ingl??s/espa??ol). Si tienes experiencia en liderazgo y entrenamiento, buena atenci??n al detalle y te enfocas en dar un servicio de alta calidad - Aplica ya!
Horario: 40 horas por semana
Salario: Hasta $65K, dependiendo de experiencia
QUI??NES SOMOS ABC Home & Commercial Services es una empresa familiar que ofrece un ambiente estable, de apoyo y con oportunidades de crecimiento. Valoramos el balance trabajo/vida y las relaciones a largo plazo con empleados y clientes. En ABC eres parte de un equipo que cumple, sirve y apoya a la comunidad.
C??MO NOS PUEDES AYUDAR Como Lawn Specialist Trainer, vas a liderar una crew mientras entrenas a empleados nuevos en mantenimiento de c??sped, seguridad, servicio al cliente y procesos de la empresa. Vas a entrenar, guiar y evaluar a los nuevos empleados para asegurar que cumplan los est??ndares de ABC antes de pasar a crews de producci??n. Tambi??n comunicar??s el progreso a los Service Managers click apply for full job details
