Interactive Teller Machine (ITM) Associate -

EEO Employer

Availa Bank believes our people make a difference and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. Click the Apply link to find out more.

This is not a remote position.

POSITION SUMMARY

This position is responsible for providing exemplary service to our customers via interactive teller machines which allow for the completion of financial transactions in an efficient and convenient manner.

SCHEDULE

Typical schedule is 4:00 p.m. to 7:00 p.m. or 5:00 p.m. to 7:00 p.m. Monday through Friday and every other Saturday morning from 8:00 a.m. to 12:00 p.m.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Provide exceptional customer service through quality conversations and assist customers with routine banking transactions through the virtual Interactive Teller Machine (ITM).
2. Research and resolve customer questions, inquiries, requests, and problems in an empathetic manner.
3. Provide accurate information to customers based on product and service knowledge and understanding of the banking industry.
4. Effectively analyze every situation and determine an appropriate solution and response.
5. Escalate customer concerns to the appropriate department(s).
6. Advocate the benefits of products and services to promote customer enthusiasm and engagement.

ROLE QUALIFICATIONS:

Education

• High school diploma or equivalent required

Experience

• Customer service or banking experience encouraged

Other Skills and Abilities

• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
• Exceptional oral, written, and interpersonal communication skills
• Ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employees
• Understands computer and other equipment capabilities and limitations
• Exceptional organizational and time management skills; ability to function well in a fast-paced environment
• Must be able to multi-task in a busy environment
• Maintain a complete understanding of regulatory and compliance policies and procedures
• Must be able to work flexible hours and shifts
• Must have a valid driver's license and reliable transportation

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