The CSC ServiceWorks Story:
The CSC ServiceWorks Story
At CSC ServiceWorks, we make everyday life easier for 40 million people across the U.S. and Canada. With nearly 100 years of experience and a team of 2,300 professionals, we power communities with innovative laundry and air solutions built on trust, respect, and integrity. Join us and be part of a company that combines technology, service, and purpose to create lasting impact.
Overview:
Primary responsibility for the preparation, delivery, installation and service of residential laundry equipment in customer homes. Using a company truck, ensure washers and dryers are delivered, unpacked, installed, tested, and positioned according to company standards. This role requires careful handling of equipment, adherence to safety and installation protocols, and a strong focus on providing high-quality customer experience.
Key Job Responsibilities:
- Prepare equipment for delivery (assemble required parts prior to loading on trucks, when necessary).
- Clean and test equipment at the warehouse prior to loading.
- Operate a company truck to deliver, pick up, or repair/replace washers and dryers.
- Unpack and inspect appliances upon arrival; report and document any damage or issues promptly.
- Safely unload, deliver and install residential laundry equipment into customer homes using appropriate handling tools and safety procedures.
- Ensure proper installation and connection of equipment, including water, electrical, gas, and venting components, as applicable.
- Level, test and troubleshoot equipment to confirm proper operation.
- Remove packaging materials and leave the installation area clean and orderly.
- Communicate professionally with customers at the point of delivery; confirm placement, provide basic equipment overview, and ensure satisfaction.
- Promote customer satisfaction with property manager/customer by checking in/out with property contact(s) to verify delivery completion.
- Respond to service calls to diagnose and perform in-unit repairs on washers and dryers, including replacing parts, resolving leaks, electrical issues, or other common malfunctions.
- Troubleshoot mechanical repairs to installed equipment and repair as necessary.
- Escalate complex or recurring issues to leadership or support teams as appropriate.
- Maintain accurate documentation, including delivery logs and service records, in accordance with company and DOT regulatory standards.
- Safeguard and maintain assigned company vehicle.
- Work independently while remaining responsive to dispatch and support teams.
Other duties assigned
Benefits & Perks:
- Work Life Balance!
- 75% Employer Contribution to Medical, Dental, and Vision insurance
- Health Savings Account with Employer Contribution
- Year-round Work & Paid Training
- Company Paid Life, Short-term, and Long-term Disability Insurance
- 401k with generous Company Match
- Paid Time Off (PTO) & Holiday Pay
- Flexible Spending & Health Savings Account
- Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
- Education Reimbursement Program
- Paid employee Referral program
What we're looking for:
Required Education & Experience:
- High School Diploma or equivalent; and 1-3 years related experience and/or training; or equivalent combination of education and experience
- Strong Mechanical aptitude; technical experience, such as with washers/dryers, is a plus experience with electrical, plumbing, gas fitting and venting would be ideal
Required Knowledge, Skills, and Abilities:
- Maintain a valid driver's license and clean driving record
- Ability to obtain a Motor Carrier Medical Examiner's Certificate
- Maintain valid forklift certification per local government regulation and company policy
- Efficient record keeping skills
- Ability to prioritize tasks in a busy warehouse and delivery environment
- Experience with large power tools preferred
- Experience installing large appliances preferred
- Ability to work independently in the field with a high level of accountability and professionalism.
- Proficient in using routing tools, mobile devices, and digital documentation systems.
- Strong problem-solving and communication skills.
- Ability to read and interpret installation manuals, safety procedures, and product documentation.
- Courteous and customer-focused demeanor with the ability to represent the company in customer homes.
- Ability to read, interpret, and understand documents such as safety rules, operating and maintenance instructions
- Computer, smart phone and tablet skills
Special Requirements, Licenses, or Certifications:
- Drive a commercial vehicle
- Must be 21 years of age
- Maintain a valid driver's license and clean driving record
- Ability to work a Tuesday-Saturday schedule as needed
Physical Requirements:
- Must be able to lift up to 35-100 pounds and will frequently work in a variety of environmental conditions (both weather and non-weather related)
- Push and pull hand carts loaded with washers and/or dryers.
- Ability to walk numerous levels of stairs
- Ability to drive long distances
Ability to maneuver in restrictive areas; often squatting, kneeling, crawling and reaching overhead, while lifting, holding and maneuvering tools or service parts weighing from 20-50 lbs.
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
