Position Summary The
Housing Success Navigator plays a key role in advancing Catholic Charities' mission by supporting individuals and families experiencing
housing instability. In this role, you will
manage the Rapid Re-Housing Program, providing nine (9) families with
rental assistance and
intensive, year-long case management to help them secure and maintain
stable, permanent housing. You will also offer
secondary support to our established
Rent Assistance Program.
As a Housing Success Navigator, you will deliver
direct services-including
intake, case management, and
housing navigation-while coordinating closely with internal teams and community partners to connect clients with essential resources. The role also includes important administrative responsibilities such as
documentation, data entry, and
financial tracking.
Success in this role requires strong
organizational skills, a
trauma-informed, and
client-centered approach, and a deep commitment to serving
vulnerable populations with dignity and respect.
If you are passionate about
helping people build stability and want to
make a meaningful impact, we encourage you to
apply. Requirements Minimum requirements to be eligible for the role. Education & Experience - Experience with low-income, transitional housing, rapid re-housing, or vulnerable populations.
- Bachelor's degree in Human Services, Social Work, Psychology or related field preferred along with one-year full-time experience working with housing case management; or
- Alternatively, an Associate's degree in Human Services, Social Work, Psychology or related field and at least two years of full-time experience working in housing case management
Experience, Knowledge & Skills- Excellence in case management - ability to connect with clients and help them establish exit plans that will allow them to exit from rapid re-housing to other, stabilized housing.
- Knowledge of the types of housing available in the local community, including eligibility requirements and processes, costs, amenities, and services.
- A working knowledge of landlord-tenant rights, protections, and responsibilities, and the ability to assess and provide information to participants on tenancy requirements.
- The ability to assist participants in accessing community resources they will need to secure and retain housing.
- Familiarity with strategies that participants can use to prevent or resolve future housing crises.
- The ability to assist households using a Housing First, strengths-based, equitable, and person-centered approach
- Skills related to negotiation, mediation, creative problem-solving, crisis prevention and de-escalation, and motivational interviewing.
- Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
- Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
- Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
- Ability to follow directions and interpret policies and procedures to ensure compliance.
- Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
- Bilingual in English/Spanish is strongly preferred, not required.
- Experience with employment case management/workforce programming preferred, not required.
Other Requirements - Valid driver's license and reliable transportation.
- Travel throughout the program's service area is required on a regular basis.
- Must be able to regularly climb stairs, as the job requires.
- Ability and willingness to work within the established structure and guidelines of Catholic Charities.
- High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
- Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.
- Successfully complete background clearance.
Essential Duties Key tasks and responsibilities to be performed in the role. Client Intake & Assessment - Conduct intake screenings and assessments for families and individuals who are seeking rapid re-housing support using designated tools to include VI-SPDAT and CFSA2.0 or other case management assessment tools.
- Complete a comprehensive tenant screening and housing retention barrier assessment at enrollment or within 72 hours, including substance use impacts, conflict patterns, household composition, history of lease violations, and other factors that may cause housing crises.
- Provide, collect, and submit necessary documentation (rental paperwork, etc.) in accordance with grant guidelines and program procedures.
Case Management & Follow-Up- Develop and maintain individualized housing stability plans with housing-focused, SMART goals tied directly to lease compliance, retention, and a path to independent rent payment, updating plans regularly with client input as circumstances change.
- Match households to appropriate landlord partners based on the severity and type of barriers and landlord screening flexibility and develop specific barrier mitigation strategies prior to beginning the housing search.
- Conduct a household budget analysis at enrollment and at least quarterly, and use it to guide a written financial sustainability plan that details how the household will assume full rent within the program timeframe.
- Provide targeted financial capability support, including financial literacy education (budgeting, rent and utility management, basic credit repair), referrals to credit counseling when needed, and ongoing monitoring of income growth, benefit access, and financial viability to inform assistance levels.
- Lead proactive landlord engagement efforts, including monthly check-ins during the first 3 months of tenancy, a 24-hour response expectation when landlords raise concerns, and provision of conflict resolution and mediation services between tenants and landlords.
- Ensure that participants understand their lease terms, maintenance obligations, conflict resolution options, and eviction procedures before lease signing, and implement "managed exit" protocols to facilitate voluntary moves when housing is not working in order to prevent formal evictions.
- Meet a 30-day housing placement target from enrollment by actively supporting housing search and placement, completing required housing inspections (move-in, post-move-in, and quarterly), and documenting all housing search and placement activities in the client file.
- Implement proactive monitoring and crisis response, including bi-weekly check-ins focused on emerging housing stability threats (lease compliance, household composition changes, income disruptions), and a rapid response protocol for late rent, neighbor conflicts, and lease violations using mediation and motivational interviewing techniques.
- Conduct at least quarterly reassessments of income, household composition, and assistance needs, apply clear exit readiness criteria to determine when financial assistance and case management should end, and adjust rental assistance amounts based on documented financial viability and progress toward stability.
Data, Documentation & Reporting- Consistently and accurately enter data into designated database systems within five (5) days of service. Maintain complete client files including hardcopy and internal tracking logs. Collect demographic and case plan information to produce reliable program reports.
- Submit accurate financial documentation and maintain accurate financial records.
- Actively communicate with and seek support from supervisor including providing information on number of referrals received, assessments and interviews completed, and allocation of funds.
- Maintain up-to-date Release of Information (ROI) documentation annually in compliance with privacy standards.
- Assist in maintaining proper grant documentation for a Continuum of Care grant.
Client Engagement & Community Partnerships- Provide friendly, welcoming, and professional customer service to families, individuals, community members, and collaborating organizations.
- Cultivate and maintain working relationships with landlords and provider organizations for referral and follow up support.
- Act as liaison between internal program and strategic partner agencies, soliciting their support to obtain/make appropriate referrals to families needing services.
- Monitor affordable housing inventory in the community.
- Participate in local meetings and training, with the approval of supervisor, to remain current on homelessness, poverty, and related issues.
- Participate in ongoing training and be responsible for following Quality Standards for Family Strengthening & Support and Trauma-Informed Care.
. click apply for full job details
