Title: Hospitality Ambassador Location: South San Francisco, CA 94080 (Onsite) Duration: 12 Months Description:
Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000 employees, visitors, and partners).
Core Responsibilities: Front Desk / Lobby Operations
Serve as the main point of contact for employees and visitors
Provide high-level, professional service with a "heart for service mindset
Handle inquiries, requests, and issues promptly and gracefully
Security & Access Management
Partner closely with Security to protect people and assets
Manage visitor check-in, badge assignment, and host notifications
Ensure strict adherence to access protocols and confidentiality
Guest & Service Coordination Support:
Vendor deliveries (packages, catering, personal items)
Special requests and VIP interactions
Call center support (phone inquiries)
Program & Operations Support: Manage programs like:
Parking placards
Clipper Cards / transportation
Lobby amenities
Support multiple lobbies (flex/rover coverage as needed)
Logistics & Additional Duties:
Support gnExpress delivery service (document handling/distribution)
Maintain lobby supplies
Assist with projects and process improvements
Key Competencies
Exceptional customer service/hospitality mindset
Strong communication & interpersonal skills
Ability to handle sensitive/confidential information with discretion
Adaptability multitasking in fast-paced environments
Problem-solving / solution-oriented thinking
Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
Continuous improvement mindset
Qualifications
Bachelor's degree (any field)
3-4 years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
Strong proficiency in: MS Office Google Suite
Ability to learn new systems (visitor mgmt, call center tools)
Valid CA driver's license
Work Conditions:
Fully onsite (5 days/week) - South San Francisco
Shift options: 7:00 AM - 4:00 PM/8:00 AM - 5:00 PM
Mandatory:
Bi-weekly Thursday meetings (until 6:30 PM)
Team meetings safety certification (within 6 months)
