General Operation Supervisor

Job Title: General Operation Supervisor
Job Location: Phoenix-USA-85040
Work Location Type: On-Site
Salary Range: $53,162.84 - 66,453.55

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

We are seeking a dynamic and results-driven General Operations Supervisor to lead and engage a team in a fast-paced production environment. This role is responsible for ensuring operational excellence, driving employee performance, and upholding the highest standards of safety, quality, and regulatory compliance. The ideal candidate will be proactive in fostering a culture of accountability, continuous improvement, and teamwork to ensure the timely and efficient delivery of quality products to our customers.

• Oversee and coordinate daily operations to ensure all production and delivery timelines are met.

• Effectively organize, staff, and direct the area of responsibility to achieve optimal efficiency.

• Conduct daily team meetings to align goals, expectations, and performance objectives.

• Schedule and manage workforce planning to meet productivity targets while optimizing labor and overtime costs.

• Ensure compliance with all regulatory requirements, including FDA, USDA, OSHA, EPA, DOT, HACCP, and company safety protocols.

• Document and analyze operational processes, implementing improvements to enhance efficiency and effectiveness.

• Monitor adherence to all safety guidelines and take proactive measures to mitigate risks.

• Ensure accurate and timely production and/or catering for all scheduled flights.

• Perform additional duties as required to support business operations.

• Lead, develop, and motivate employees, fostering a culture of teamwork and accountability.

• Serve as a role model by upholding company values and management principles in all aspects of leadership.

• Monitor and manage operational costs, identifying areas for improvement and implementing corrective actions.

• Champion company initiatives, including Quality, HACCP, Lean Manufacturing, Employee Safety, and Production Systems, to drive continuous improvement.

• Bachelor's degree or equivalent experience required.

• 1-3 years of relevant supervisory or leadership experience in a production, manufacturing, or operations environment.

• Strong problem-solving and decision-making skills with a hands-on leadership approach.

• Excellent interpersonal and communication skills with the ability to engage and develop teams.

• Proven ability to drive results, achieve productivity goals, and foster a positive workplace culture.

• Working knowledge of OSHA, GMP, FDA, USDA, EPA regulations and industry best practices.

• Proficiency in Microsoft Office Suite and other Windows-based applications.

• Strong organizational and multitasking abilities in a high-pressure environment.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.