Position Summary
Transform lives by serving as the lead point of contact for guiding students and families through the financial aid process. Provide exceptional customer service to prospective and current students on college financing options, including federal financial aid, veterans' benefits, scholarships, and payment plans. Provide campus-based financial aid advising, outreach, and support to students throughout Mid-State's district, with travel among campus locations as needed.
Duties & Responsibilities
Proactively cultivate student-focused relationships with prospective and current students by demonstrating exceptional customer service through written communication, phone calls, virtual appointments, and outreach events.
Collaborate with Advising, Outreach, and Financial Wellness to coordinate financial support for prospective and current students and assist students in developing financial plans that support retention and completion.
Collaborate with Recruitment and Outreach Team on recruitment events, on and off campus.
Serve as backup to Veteran's SCO and assist students with Veteran benefits.
Conduct individual and group college finance advising and FAFSA completion sessions.
Provide students, parents, and staff with information regarding the availability and eligibility requirements of federal student aid and veterans benefits.
Utilize Student Information and CRM software to maintain communication records.
Provide proactive outreach to students who have incomplete financial aid files and support completion of necessary documents.
Establish, update and run student reports.
Update student verification forms.
Maintain financial records in accordance with school, state, and federal regulations.
Educate student borrowers about their financial obligations and future financial management.
Participate on committees and taskforces related to student success.
Conduct presentations and workshops on financial aid, financial literacy, and college affordability to various stakeholders both on and off campus.
Stay up to date on federal and state financial aid programs, VA benefits, and military TA requirements.
Coordinate with departments, such as Academics, Marketing, and the Mid-State Foundation, to identify opportunities to advance financial aid messaging within Mid-State's district to maximize financial aid utilization.
Provide backup support for a variety of financial aid processes and services as needed.
Review, create, maintain, and update new and continuing student files and applications.
Provide office support to include creating and maintaining documents; generating letters; updating website; and maintaining records.
Evaluate student eligibility for loans and grants according to established guidelines.
Handle sensitive information in accordance with applicable guidelines and regulations.
Perform other duties as assigned.
Qualifications
Associate degree in related field required.
Experience in financial aid, finance, education, student support, or a related field required.
Prior work experience in an education environment preferred.
Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook, and ability to learn new technology required.
Experience with PeopleSoft or similar student information systems preferred.
Must possess excellent organizational, interpersonal, and communication skills.
Must possess ability to:
Must embrace Mid-State's core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service.
Compensation & Benefits
Compensation is dependent upon experience and qualifications.
Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program.
How To Apply
To be considered for this position, you must complete an online application. You should have the following information available when completing an application:
Application materials submitted via mail, fax, email, or in-person will not be considered.
Incomplete applications or applications noting "See Resume" will not be considered.
Continuous recruitment with first review of completed applications starting October 30, 2026. Applications received on or after October 30th may be considered in a secondary pool.
Please note that Mid-State's main form of communication during the recruitment process is email. In addition to receiving communications from email addresses with domain, you may receive emails from
. Please be sure to watch your inbox as well as junk, spam, and clutter folders.Equal Opportunity
Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: or Email:.
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