We are seeking a reliable and efficient Dispatcher to join our Service team. As a Dispatcher, you will be responsible for coordinating and dispatching our service technicians.
Responsibilities:
- Schedule assigned technicians with planned maintenance, repairs, and troubleshooting.
- Consult with Field Service Managers on all troubleshoot calls.
- Document accurate information in software system.
- Schedule according to best geographical location and technician certification.
- Support technicians for parts and tools for assigned work.
- Ensure scheduling goals are met.
- Respond to customer inquiries.
- Participate in "ON-CALL" rotation for dispatch.
- Maintains professional appearance.
- Assist in other duties as assigned.
Qualifications:
- High school diploma or equivalent required; additional education or certification in logistics, transportation, or a related field is a plus
- Proven experience as a Dispatcher or in a similar role, preferably in the transportation or logistics industry
- Knowledge of transportation systems, dispatch software, and GPS tracking systems is a plus
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to work under pressure and make quick decisions
- Proficient in using computer systems and software
PM22
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