CSC Dispatcher - Hourly

Job Title: CSC Dispatcher - Hourly
Job Location: Pittsburgh-USA-15231
Work Location Type: On-Site
Salary Range: $18.00 - 22.00 per hour

About us

LSG Sky Chefs is one of the world's largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted "Airline Caterer of the Year in North America" for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement The purpose of this role is to coordinate, schedule, and dispatch work crews to ensure timely, efficient, and high quality service delivery. This position serves as the central point of communication between operations, field teams, customers, and leadership. The Scheduler & Dispatcher ensures that the right personnel, equipment, and resources are assigned to each job while optimizing workforce productivity, minimizing downtime, and supporting excellent customer service. SHIFT: 1:00 PM- 9:30 PM Main Accountabilities

??? Monitors the proper staging of the galleys on the dock making sure that all galleys are available for uploading based on the dock sheet;
??? Directs the actual loading of the galleys into the trucks and extends help to teams under time constraint;
??? Coordinates with the controller/supervisors on any changes of flight assignment to respective teams;
??? Ensures that all equipment changes are being staged properly and meets the appropriate service ready time;
??? Verifies and covers all missing items from the galley before the same is actually loaded in the trucks;
??? Ensures on-time dock departure of the teams in coordination with the dispatcher;
??? Regularly checks the cooler and the entire loading dock for carts or items that might have been left by the teams;
??? Covers any missing or requested items in the field when the same is not available in the Ramp Lead van;
??? Caters extra-sections or even regular flights when manpower is shorthanded;
??? Ensures that dock movers and loaders are cleaning the truck boxes before loading flights on the truck.
??? Ensures that dock, dock bays and ramp are kept clean and picked up at all times.

Knowledge, Skills and Experience Knowledge

• Workforce scheduling and dispatching practices
• Field operations workflows and work order processes
• Dispatching or scheduling software
• Basic safety and compliance standards

Skills

• Strong organization and time management
• Clear, professional communication
• Problem solving and fast decision making
• Ability to multitask in a fast paced environment
• Proficient with scheduling tools, mapping systems, and Microsoft Office Minimum Qualifications
  • High school diploma or GED
  • 1-2 years of experience in scheduling, dispatching, customer service, or operations support
  • Experience using scheduling/dispatching software or similar systems
  • Strong typing, data entry, and computer skills
  • Ability to work under pressure and manage shifting priorities

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.