SUMMARY OF RESPONSIBILITIES: Audit shipping documents to determine services, charges, and revenue distribution. Coordinate and/or send freight bills/invoices with supporting documentation. Forward list of orders to the appropriate person or area for Post Audit handling. Follows up on ageing orders, missing documentation, and drivers' paperwork that has not been received promptly.
ESSENTIAL RESPONSIBILITIES: - Reviews and analyzes all paperwork to determine the applicable billed charges, distributes revenue to participating parties based on established policies, and generates freight bills for individual shipments.
- Processing of all audits for each shipment type including shipments with multiple drivers and unique requirements.
- Recalculates mileage, weights, and other essential figures based on applicable tariffs, contract carriage agreements and established guidelines on orders ready for processing.
- Checks and follows Revenue Accounting Reminder billing and distribution guidelines.
- Accurately input the appropriate charges in the computer to be billed and distribute revenue to the order participants promptly.
- Uploads order notes to Order Images- agent bill approvals, and all replies to agents regarding national account billings.
- Works with select agents/accounts during the audit and billing process to ensure quality billing.
- Communicate with agents, drivers, and corporate employees to resolve any discrepancies or lack of documentation prior to processing order files.
- Reviews paperwork for proper substantiation of services identified on freight bill/invoice, downloading documentation and preparing freight bill/invoice for mailing to customer or entry in account billing systems.
- Must meet deadlines and set priorities. Specific deadlines must be met when paying our agent and driver partners and requirements based on national account contract agreements.
- Identifies, enters, and counts drivers' paperwork in backlogs including accurately tagging, and managing document visibility for uploaded documents as well checking for compliance of regulatory requirements.
- Documents reasons for credit and balance due amounts in order comments.
- Routes order lists to the appropriate area or person for additional handling, billings, credits, additional manual adjustment needs
- Contacts hauling and/or Traffic dispatch regarding system updates
OTHER FUNCTIONS: Complete the daily production report for the management and notify the Revenue Assistant of any driver's paperwork entered. Back up co-workers as needed. Provide internal support for billing and document approval processes as needed. Assists in other projects assigned.
REQUIRED SKILLS & ABILITIES: Data entry and math skills. Good verbal, written and organizational skills. Must be accurate and detail oriented, have good problem-solving skills, and the ability to work both independently and as a team player. Must work well under pressure and be able to make decisions.
REQUIRED EXPERIENCE: 3 years of office experience. Experience working in an AS400 environment preferred.
EDUCATIONAL REQUIREMENTS: High school education or equivalent
ESSENTIAL FUNCTIONS: Must be able to sit at a desk and in front of a computer for extended periods. While performing the duties of this job, the employee is regularly required to talk or listen. Must handle stress. The employee is occasionally required to sit, stand, and walk; use hands to finger, handle and feel; and reach with hands and arms. Specific vision abilities required by this job include appropriate vision needed to read a computer screen, paper forms, and correspondence.
WORKING CONDITIONS: Job involves both an in-office and remote work environment with phone and heavy email volume. Microsoft Teams and Outlook are used for communication purposes.
SAFETY HAZARDS OF THE JOB: This hybrid remote/in-office position with minimal hazards. General office working conditions with phone work, heavy email volume and clerical demands with deadlines to meet daily. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. Employees will be evaluated in part based upon your performance of the tasks listed in this job description.
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