Overview:
At Six Flags Hurricane Harbor Concord, our team members play a vital role in creating a safe, fun, and memorable experience for every guest. The Dispatch Operator is a critical part of our safety and operations team, responsible for coordinating all dispatch functions and maintaining park wide communication. This position serves as a central point of contact for security, medical, and emergency responses, ensuring timely and effective communication across the park.
Responsibilities:
- Responsible for the execution of all Dispatch functions.
- Facilitate park-wide communication via phone, radio, and email.
- Receive incoming calls for service as per policy/procedure.
- Dispatch and communicate all security related calls to proper personnel.
- Dispatch and communicate all medical emergencies to proper personnel.
- Log all calls for service in a Computer aided dispatch (CAD) system.
- Assign incident reports to personnel to complete.
- Distribute keys, locks, radio equipment, and other supplies to proper personnel and ensure all are accounted for at the end of the night.
- Complete daily, weekly, and monthly reports.
- Responsible for communicating any radio repair issues with proper personnel.
- Understand all procedures during power failure and/or emergency situations.
- Dispatch and monitor all missing persons throughout the park.
Qualifications:
- Must be able to remain composed in highly stressful situations.
- Must have an open availability.
- Must be at least 18 years of age and be able to work a flexible schedule including weekends, days, nights, varied shifts, and holidays.
- Must have the ability to use Microsoft Office programs.
- Must be detailed oriented and have exceptional organizational skills.
- Must be able to meet aggressive deadlines and make efficient decisions either independently or as part of a team.
- Must be able to sit, stand, walk, or maintain continuous movement for an extended period of time.
- Must be able to complete all necessary Six Flags Training courses and obtain necessary certifications.
