Description:
About Us:
The Hotel de la Monnaie, a 53-all suite hotel located on iconic Esplanade Avenue at the entrance to famed Frenchmen Street and across the Street from the New Orleans Jazz Museum is searching for a Housekeeping Supervisor who is passionate about providing exceptional service and memorable experiences for our guests and owners and who has a true love of hospitality.
Job Summary:
The Housekeeping Supervisor is responsible for both cleaning rooms and other supervisory functions as listed below in partnership with, or in the absence of the Housekeeping Manager.
Essential Functions:
- Responsible for planning, organizing and the development of all operations for the housekeeping department
- Planning, organizing and directing team members to ensure guest satisfaction
- Uphold the highest standards of cleanliness, safety, and conduct
- Create schedules on a weekly basis according to policy
- Verify daily staff levels meet the cleaning demand
- Oversee daily activities of housekeeping department to include appropriate cleaning of guest villas, club house offices and public areas, restrooms, restaurant, pool decks, poolside restrooms, tennis courts and outside areas
- Remain on property until all back-to-back and check-ins are cleaned and inspected for each day. Assist in completing them if necessary
- Review dispatches room attendant assignments for accuracy, favoritism and adherence to policy
- Review carpet cleaning log to ensure the cleaning of carpets occurs for all villas
- Review lost and found log for accuracy and verified against items in lost and found safe
- Check on productivity and quality of work of room attendants and housemen by arriving in their villas unannounced while cleaning and carpet cleanings are in progress
- Oversee VIP reservations by checking the condition, quality and staging of the villas prior to VIP's arrival
- Inspect villas of long term guest (30 days or more) weekly following the full clean service for odors, stains in carpet, damage to the villa
- Developing, implementing and control of department budget
- Maintain housekeeping supplies and inventory
- Have a training program in place to train new associates as well as a retraining program to ensure all housekeeping associates adapt to any new technique the resort wishes to adopt
- Recruit to maintain the department staff levels and see that all associates are trained according to the training program
- Ensure proper maintenance of all department equipment, tools and golf carts. Remove from service any equipment including golf carts that have issues preventing them from functioning according to manufactures specifications
- Ensure all associates follow daily instructions and the resorts policy and procedures at all times. Use the resorts coaching and counseling system to correct unwanted behavior
- Perform all other duties as assigned
Requirements:
Education/Experience:
- High School Diploma/GED
- Minimum 5 years experience in all aspects of housekeeping with at least 2 years of supervisory experience
- Proficiency in Spanish is a plus
Physical Requirements:
Must be able to lift, pull and or push up to 25 lbs, move, stand, walk, traverse, crouch/stoop, kneel, repetitive hand/wrist motion, reach, bend, see, recognize, distinguish, convey information and converse with staff & guests with great consistency.
Disclaimer:
Vacatia is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.
Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work for Vacatia.
Compensation details: 15-17 Hourly Wage
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